betbaj Privacy Policy

0 Introduction

betbaj ("we", "us", or "platform") provides a safe and trusted online betting and casino experience for users in Bangladesh. Your privacy is very important to us. This Privacy Policy ("Policy") explains how betbaj collects, uses, stores, and protects your personal information.

By using betbaj's website or services, you are considered to have agreed to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services.

This Policy should be read together with betbaj's Terms and Conditions. Both documents together form the complete framework for how your information is managed.

1 What Information We Collect

betbaj collects your information in various ways. We only collect information that is necessary to provide our services smoothly and to ensure your security.

1.1 Registration and Account Information

When you open an account at betbaj, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only users aged 21 and above are permitted to open an account)
• Email address
• Mobile number
• Username and password (passwords are stored in encrypted form)
• Preferred currency and language

1.2 Identity Verification Information (KYC)

For security and compliance purposes, we may request the following documents during the identity verification process:

• National ID card (NID) or passport copy
• Proof of address (utility bill or bank statement)
• Proof of ownership of payment method

1.3 Financial Transaction Information

For deposits and withdrawals, we store: transaction date, amount, payment method (bKash, Nagad, Rocket, or bank transfer), and transaction reference number.

1.4 Usage Information

Information collected automatically when you use betbaj includes:

• IP address and device information
• Browser type and version
• Pages visited and session duration
• Gaming history and betting activity
• Login time and location information

1.5 Communication Information

When you contact us via live chat or email, a record of that conversation may be stored in our system.

2 Purpose of Using Information

betbaj uses your information for the following purposes:

2.1 Service Delivery and Operation

• To create and manage your account
• To process financial transactions and confirm deposits and withdrawals
• To provide bonuses, rewards, and VIP benefits
• To personalize your gaming experience

2.2 Security and Fraud Prevention

• To verify identity and detect unauthorized accounts
• To monitor suspicious transactions and fraudulent activity
• To comply with anti-money laundering (AML) regulations
• To prevent multiple accounts or bonus abuse

2.3 Responsible Gaming

We monitor your gaming history and behavior to identify signs of problem gambling and to provide support where needed. Visit our Responsible Gaming page for more details.

2.4 Communication

• To send important account notifications
• To send transaction confirmation messages
• To provide customer support
• To inform you about promotional offers with your consent

2.5 Legal Compliance

To meet applicable laws, regulations, and regulatory requirements, and to establish or defend legal claims.

3 Information Sharing and Disclosure

betbaj does not sell or rent your personal information to third parties. However, information may be shared in certain circumstances:

3.1 Service Providers

We work with trusted third parties who provide technology, payment processing, identity verification, and customer support services on our behalf. These partners only have access to the information necessary to provide their specific services and operate under strict confidentiality agreements.

3.2 Legal Requirements

We may disclose information to meet legal obligations, comply with court orders, or respond to lawful requests from government authorities.

3.3 Fraud Prevention

Information may be shared with relevant authorities or industry partners to investigate or prevent potentially fraudulent activity.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may form part of the transferred assets. In such cases, we will notify you in advance.

4 Cookies and Tracking Technologies

betbaj uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the site.

4.1 Types of Cookies

• Essential Cookies: Required for basic site operations, maintaining login sessions, and security.
• Functionality Cookies: Used to remember your preferences (language, theme).
• Analytics Cookies: Help analyze site usage and improve services.
• Marketing Cookies: Used to show relevant advertisements and offers — only with your consent.

4.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. Please note that disabling certain cookies may limit some functionality of the site.

5 Data Storage and Security

betbaj applies industry-standard security measures to keep your personal information protected.

5.1 Security Measures

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
• Password hashing — your password is never stored in plain text
• Two-factor authentication (2FA)
• Regular security audits and vulnerability testing
• Restricted staff access — only authorized personnel can view your information

5.2 Data Retention Period

Your information is retained for as long as your account is active and as needed to provide services. Even after an account is closed, information may be retained for a specific period to meet legal and regulatory requirements.

5.3 Data Breach

In the event of a data security breach, we will promptly notify affected users and take the necessary remedial steps.

6 Your Rights

As a betbaj user, you have the following rights over your own information:

• Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information in your account.
• Right to Erasure: The right to request deletion of your information in certain circumstances (where there is no legal obligation to retain it).
• Objection to Processing: The right to object to the processing of your information in certain cases.
• Portability: The right to receive your information in a structured, machine-readable format.
• Withdrawal of Consent: The right to withdraw consent given for marketing communications at any time.

To exercise these rights, please contact us. We will respond to your request within a reasonable time.

7 Protection of Children and Minors

betbaj's services are intended only for adults aged 21 and above. We do not knowingly collect information from anyone under the age of 21.

If we become aware that a minor has registered or has provided false information about themselves, the relevant account will be closed immediately and all associated information will be deleted.

If you believe a minor is using our platform, please notify our support team.

8 International Data Transfers

betbaj primarily serves the Bangladesh market. However, our servers and service providers may be located in various countries. In such cases, your information may be transferred internationally.

We ensure that any international transfer is carried out under appropriate protective measures and that your information is always handled in accordance with the standards of this Privacy Policy.

9 Third-Party Links and Services

betbaj uses third-party services such as bKash, Nagad, and Rocket for payment processing. These services have their own privacy policies. We are not responsible for how these third parties manage information and we encourage you to read their policies.

Certain gaming data may be sent to game providers such as Pragmatic Play, Evolution Gaming, and JILI as required to operate the games.

10 Policy Changes

betbaj reserves the right to update this Privacy Policy as needed. For any significant changes, we will:

• Publish the updated version on this page
• Update the "Last Updated" date
• Send a notification to the registered email address for important changes

Continued use of betbaj after the updated policy is published will be considered acceptance of those changes. You should check this page regularly.

11 Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact us:

We will review your request promptly and respond within a reasonable time. Your privacy is very important to us and we are always here for you.